The request: how the first step works
Your first contact with us is not a call centre, a bot, or a five-page form. You fill in a short request, describe in your own words what is happening with the site, and that is genuinely all we need to start. You do not need to know IT, work out whether a plugin, the hosting or the database is to blame, or use technical terms. Recognising what actually happened is our job. This first step is meant to be easy and stress-free, because we know you usually reach us at a bad moment: when the site is down, something looks suspicious, or a customer has just pointed out that "something is off".
In brief
- A short form instead of a call centre or account sign-up.
- You describe the symptom in your own words, we take on the technical side.
- Every request gets its own case number.
- The request is free and commits you to nothing.
What exactly you provide
The site address
Just the address is enough for us to look at the site from the outside and start the diagnosis. At this stage we do not need any passwords.
A plain description of the problem
A sentence like "the site will not open", "strange ads appear" or "I want to change the price list" is enough. You do not need to know what is technically wrong.
How to reach you
You leave an email or phone number so we can come back with an assessment and a quote. You decide how you prefer to be contacted.
Optionally a screenshot
If you see an error message or something odd, you can attach a screenshot or the error text, it speeds up the diagnosis, but it is not required.
What happens after you send it
- We log the request and give it a case number you can always refer to.
- We usually reply within a few hours, at the latest the next business day.
- We check the site and come back with a clear, free quote and a plan of action.
- We only start work once you accept it, nothing happens without your go-ahead.
Ready for the first step?
Describe your problem in a short form, and we will take care of the rest, the diagnosis, the quote and the repair.
Get in touch, free quote →Frequently asked questions
Do I have to provide access to the site already in the request?
No. To start, the address and a description are enough, the rest we see from the outside. Access (if it is needed at all) is arranged only after the quote and your go-ahead, in a secure way.
Is the request paid or binding?
No. The request, diagnosis and quote are free and completely non-binding. You pay only once you accept a specific scope and price.
I am not into IT, can I manage to fill in the request?
Yes. The form is short and written in plain language. You describe the symptom as you see it, and we handle all the technical rest.
What if it is urgent?
Note it in the description. Outages that block a site or shop are treated as a priority and we try to respond as fast as possible.