Customer Support Ticket System & Helpdesk: sensitive data disclosure
Customer Support Ticket System & Helpdesk
Sensitive data disclosure in the Customer Support Ticket System & Helpdesk component. Threat level: Critical (CVSS 9.8).
Who is affected
This vulnerability affects: Customer Support Ticket System & Helpdesk. If you use this component on your site, check the version and update it as soon as possible.
How dangerous
Rating: Critical, CVSS 9.8 out of 10. Critical flaws are often exploited en masse within hours of disclosure.
What this flaw is
Sensitive data disclosure means exposing information that should stay hidden: paths, configuration data, user data.
On its own it is often less dangerous, but it gives the attacker knowledge that speeds up and eases the real attack.
Score breakdown (CVSS vector)
What the CVSS 9.8 rating means in practice:
- The attack can be carried out remotely, over the internet.
- No login or account required.
- Requires no action from the victim.
- At risk: data confidentiality, integrity (data can be altered), site availability.
Weakness class: CWE-94.
What to do
- Update the vulnerable component (Customer Support Ticket System & Helpdesk) to the latest version.
- If a patch is not out yet, temporarily disable the vulnerable element.
- Check whether the site has already been attacked: unusual files, new administrator accounts, redirects.
- Make a backup before you start making changes.
Does this flaw affect your site?
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