Website down, white screen, 500 error, database error
A blank white page (the white screen of death), the "error establishing a database connection" message, a 500 error, or a "critical error" instead of your site are among the most common WordPress and Joomla failures. Usually the cause is a failed update, a plugin conflict, exhausted PHP memory, or a database problem. We diagnose the cause and bring the site back, without losing content.
Describe your problem, free diagnosis →Is this your problem?
- A blank white page with no content shows instead of the site.
- The message "Error establishing a database connection".
- HTTP 500 error or "There has been a critical error on this website".
- The admin panel stopped opening after an update.
- The site loads endlessly or returns a timeout error.
Most common causes
A failed or interrupted update
A plugin, theme, or core update that stopped halfway can take down the whole site.
A plugin or theme conflict
Two add-ons clash with each other or with a new PHP version, and the result is a critical error.
A database problem
A corrupted table, a full database, or wrong credentials produce the database connection message.
Exhausted server resources
A PHP memory limit set too low or an exceeded script execution time block the page from loading.
How we help, step by step
Fast diagnosis
We turn on debug mode and read the error logs to pinpoint exactly what fails and where, no guessing.
Safe restoration
We disable or roll back the element causing the failure (plugin, theme, update) on a copy, so we do not make things worse.
Fixing at the source
We repair the database, raise limits, resolve the conflict, or finish the update, depending on the real cause.
Verification and hardening
We check the site on multiple devices and advise how to update without risking a similar failure.
What you get
- A working site with content and settings preserved.
- The real cause of the failure identified and removed.
- Guidance on how to update safely to avoid a repeat.
- A short, plain explanation of what happened.
Your site is down? Let us bring it back to life.
Message us through the form, we will diagnose the outage for free and tell you what is happening and how quickly it will be back online.
Get in touch, free quote →Frequently asked questions
How fast will you restore the site?
We fix the most common failures the same business day, often within a few hours of getting access. After the diagnosis we always give a realistic timeline.
Will I lose content during the fix?
No. We start with a backup and work to keep your content, images, and settings.
Is a white page definitely a failure and not a hack?
Not always, sometimes a critical error is the result of an infection. During the diagnosis we check both, so nothing is missed.
I am not technical, can you handle it?
Yes. You only need to give us access to the site or the hosting panel. We handle the rest, the diagnosis and the fix, and explain the outcome simply.